COMPLAINTS GRIEVANCE REDRESSAL COMMITTEE
The Complaints and Redressal Grievance Committee is responsible for addressing and resolving issues raised by students, parents, staff, and other stakeholders. Key functions include:
- Receiving Complaints: Provides a structured platform to receive complaints related to school operations, student welfare, academic matters, and workplace concerns.
- Assessing Grievances: Reviews each grievance with impartiality, ensuring that every concern is thoroughly evaluated for fairness and relevance.
- Resolution Process: Engages in discussions, investigations, and mediations to resolve issues effectively and within a reasonable timeframe.
- Follow-up Actions: Ensures the implementation of agreed solutions and tracks follow-up actions to prevent future grievances.
- Confidentiality Assurance: Maintains strict confidentiality of all grievance matters to protect individuals’ privacy and ensure a safe reporting environment.
- Transparency and Accountability: Regularly updates stakeholders on the progress of their complaints and keeps a clear record of grievance resolutions for accountability.
This structured approach aims to foster trust, transparency, and a harmonious environment in the school community.